Bajaj, L&T Finance and Tata Capital Are Rebuilding Lending Around AI

India's largest NBFCs are pushing AI across the entire lending chain — acquisition, underwriting, servicing, collections. Bajaj Finance, L&T Finance and Tata Capital are each embedding AI and generative AI into how they operate, using data analytics, conversational interfaces and autonomous agents to sharpen decisions and personalise how they deal with customers.

The one concrete figure in this piece comes from Bajaj Finance's most recent analyst call: AI has analysed 20 million customer calls, converting speech to text for 520,000 of them and surfacing 100,000 new offers the company previously had no data to generate. It expects to scale that to 100 million calls next year, across sales, servicing and its Dealer Management System.

A note on this one: the source article is paywalled past its opening paragraph, so this is necessarily a short post — I don't have Business Standard's reporting on what L&T Finance or Tata Capital are specifically doing, only that the piece names them as part of the same trend. The Bajaj figure above also appears, with more surrounding detail, in a separate deep-dive on Bajaj's earnings call — the same underlying disclosure, reported by two different outlets on different scopes. Read them as one data point, not two independent confirmations.

Source: Business Standard